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BILL ADJUSTMENTS


The South Island Public Service District Commission hereby adopts the following policy statement on the adjustment of water bills. This policy is to ensure the fair and equitable treatment of all customers, and is as follows:

The property owner will be required to provide the District a written statement describing the problem and proof of the action taken to resolve the problem. The billing adjustment will be made by averaging the water use over the prior 12 months' billing cycles, which will indicate the applicable water usage rate for all excessive use. If the leak occurred more than one year prior to the request, no adjustment can be offered.


We are only able to provide one adjustment per leak, and the adjustment will be applied to the highest bill associated with the leak.

REINSTATE SERVICE


Any account(s) that remains unpaid past the billing due date will be subject to late payment fees and DISCONNECTION. Upon disconnection, a $75.00 reconnection fee will be assessed, and the meter may be locked due to nonpayment. Service will only be restored during 2:00 and 4:00 Monday-Friday once the overdue/reconnect obligations have been fulfilled before 3:30 PM of that day.

Feel free to contact our Administrative Office at:

 (843) 785-6224 or by Email: admin@sipsd.com 



Backflow test compliance


Any account for which we have not received a passing backflow test will be subject to disconnection. 


A noncompliance fee of $150.00 per day will be applied to the account. The water meter may also be locked due to noncompliance. Once a passing test report has been received service will only be restored between 2:00 PM and 3:30 PM, Monday through Friday.

OTHER POLICIES




PROPERTY CLOSING POLICIES
MUNICIPAL ADVISOR DISCLOSURE 
CROSS CONTAMINATION CONTROL (SIPSD)
CROSS CONTAMINATION CONTROL (DHEC)
CONSOLIDATION REGULATIONS
LIST OF CERTIFIED BACKFLOW TESTERS