our policies
BILL ADJUSTMENTS
The South Island Public Service District Commission hereby adopts the following policy statement on the adjustment of water bills. This policy is to ensure the fair and equitable treatment of all customers, and is as follows:
The property owner will be required to provide the District a written statement describing the problem and proof of the action taken to resolve the problem. The billing adjustment will be made by averaging the water use over the prior 12 months' billing cycles, which will indicate the applicable water usage rate for all excessive use.
REINSTATE SERVICE
Any account(s) that remains unpaid past the billing due date will be subject to late payment fees and DISCONNECTION. Upon disconnection, a $75.00 reconnection fee will be assessed, and the meter may be locked due to nonpayment. Service will only be restored during 2:00 and 4:00 Monday-Friday once the overdue/reconnect obligations have been fulfilled before 3:30 PM of that day.